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EC500 #96185 02/02/10 07:36 AM
Joined: May 2008
Posts: 2
SDagg Offline OP
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Joined: May 2008
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I am having difficulty with ec500. My user license is for 5 and the system says I have reached my maximum however I am only using 3. When I do a
list off-pbx-telephone station mapping it only shows three in use. Won't let me add the other two. Have you ever experience this problem?

AT&T Systems and Telephones
Re: EC500 #96186 02/02/10 10:49 AM
Joined: Apr 2005
Posts: 1,094
liquidvw Offline
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lets see 'disp sys cust' page 1 and 'disp cap' page 9 or whatever page has the EC500.


Re: EC500 #96187 02/11/10 08:51 AM
Joined: May 2008
Posts: 2
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I have typed disp sys cust and it shows EC500 with 5 user license. When I list off-pbx-tele station mapping it shows I am using only 3. When I go to add an additional one is says all ec500 are used up. Any suggestions?

Re: EC500 #96188 02/18/10 09:09 AM
Joined: Dec 2008
Posts: 40
AvayaTier3 Offline
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Posts: 40
You have software corruption in your Definity

I can help you fix this.

This type corruption happened on the early loads of cm2 and can only be cleared by a software corruption engineer. Then you would want to upgrade to a newer load so this does not happen again.

Let me know if I can help.

It would take an hour to fix.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
http://bshtele.com
Re: EC500 #96189 02/23/10 06:27 AM
Joined: Dec 2008
Posts: 40
AvayaTier3 Offline
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Posts: 40
SDagg,

You cannot fix this on your own. Avaya will charge you $600.00 an hour to resolve it.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
http://bshtele.com

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