atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems CDR records with no endpoint?

I was hoping someone could help me figure this out. So.. we are using an IP Office 500 V4.2 with Office Manager 6.2

We are using Veramarks ecas to monitor cdr activity. I have 3 toll free numbers I would like to track the incoming volume on. All three numbers were redirected to our main line so I had them re-pointed to 3 extensions that were not in use. I have it set up in VM Pro to forward to reception line, but there are no records being produced since all 3 lines have no endpoints connected to them. All the routing is fine, I just need to get records on these three extensions. Any suggestions?


Thanks

Why not redirect them to specific hunt groups with the same users in the hunt groups?
HG201 - sales - Sales 800 number
HG202 - service - service 800 number...
etc.

The extension is never ringing, so it will never show any CDR info, because of the forwarding.

Users can be part of multiple hunt groups, which is ice, because they can look at the phone and see where the call is coming from, and how to answer the phone.

So I have set the VM Pro to transfer to the newly set up Sales Toll Free Hunt Group (2020), but I am still not getting any records from the original extension 5448 nor the HG 2020?

No direct the call directly to the hunt group.
Or, try going into your call flow, and check the box in the reporting tab "flag call as answered".

Thanks for the help Mongo...

I have enabled the "flag call as answered" on this particular flow. I will check the results shortly and post back.

So I checked my records this morning, and the extensions I was trying to track are still missing, but a lot of other extension are reporting as 9999 in my ecas software. I have checked the .csv from ip office, and half of the extensions are reporting as the display name vs. the actual extensions. Any ideas?