sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Avaya - Lucent Telephones & Systems Partner messaging R1 basic setup

Hi guys: I have a Partner messaging R1 that I would like to setup like a VS mail. I wouls like for the lines to ring in 5 times and if not answered the auto attendant will pickup and play the day or night menu. The problem I am having is when a call rings in the system answers immediately and I get the generic message,"your call is being transfered. It may be that my hunt group extensions are not set correctly. I have a 5 slot carrier with 5x9 processor and the messaging module in the left most slot. My extensions are 19.20.21,and 22. Am I on the right track. I did programs 505,506,507, and 206. Any ideas. Thanks

I would double check the ext's in 505 and check your 206.

Also check that the license card is not actually a mislabeled 6-port.

That would seem to make the ports 21,22,23,24. But if I put those extensions in, I cannot intercom 777 and get the VM every time. That would also indicate that the ports are wrong.

I think you are on the right track cc.
The sure way is to hit the VM ports by doing a icom XX until you KNOW what they are.

I get 19,20,21,22,23,24 if it in fact was a 6 port.

also if its only a 2 port then 19,20.

I would also make sure 10-18 are not assigned in error. in 505

This acs didnt have a flash mail b4 did it ?

It's a 4 port and I still get immediate answer when i ring in. I changed the ports to 19,20,21,and 22.

You were on the right track from the beginning. The ACS is 10-18, so the VM picks up at 19, for 2, 4, or 6 extensions.

Like Mike says, call each and see what happens.

If an extension got forwarded (feature 11) to a VM port, that could cause it to get ringing without mode codes.

I would just default the processor and start again.

Thanks I will try that.

Log in into Messaging and make sure 19, 20, 21 and 22 don't have MB assigned to it because its probably used unit.