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Joined: Apr 2009
Posts: 80
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Joined: Apr 2009
Posts: 80 |
On a new 409 module set up for a small motel,the customer reports that the phone at extension 18 will start ringing. When they answer the call no body there. This may happen about two times a day.
So I did a system initialization, then reprogrammed it and was getting ready to leave and it happend agian. This time I got to see for my self what it was doing. I set up a single line phone next to the 18D. I also have DSS keys programed on the 18D, and when the single line rang (18) I also saw ext 17 light up. My ? why!!!
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Joined: May 2004
Posts: 1,668 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
Was there someone at Ext 17, trying to dial an "800" number, but not pressing a line?
Happens a lot of the time. On the wire feeding the room where 17 is, are there any junctions? Is there a chance that another device (fax or CC modem) os on that cable?
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Joined: Apr 2009
Posts: 80
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Joined: Apr 2009
Posts: 80 |
No their is no body at 17. Both dss lighs of 17& 18 come on and 18 was ringing. I answered 18 and then hung up and both light went out.
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Joined: Apr 2009
Posts: 80
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Joined: Apr 2009
Posts: 80 |
They have not opened for business yet. In the last month of getting ready to open this is happening one to two times a day.
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Joined: May 2004
Posts: 1,668 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
Try unplugging the line cord from the processor and see if the problem persists.
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Joined: Feb 2005
Posts: 12,356 Likes: 4
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Joined: Feb 2005
Posts: 12,356 Likes: 4 |
Make sure your VM extensions are assigned properly.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Oct 2001
Posts: 4,043
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Joined: Oct 2001
Posts: 4,043 |
Maybe 17 is the fax and 18 is the manager?
Even if your not using it I'd check the programming.
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MrG
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