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Joined: Jan 2002
Posts: 462
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Joined: Jan 2002
Posts: 462 |
Customer wants to record all calls on a partner ACS and also be able to monitor the calls at the same time and if need be go in on call to be able to assist. Anyone know is there a unit that can be installed on the partner that can do this. I know Viking can with the service observing unit but it can only record one conversation at a time. I'm looking for one unit that can do both. Thanks Tony 
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Well they can monitor by setting the sets to non private which is default, that way they can monitor at the same time , as far as a unit that will do both i have no idea but to google and search for one.
Sorry I wasn't more help.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Jan 2009
Posts: 79
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How about record a call feature. I believe you need messaging 7.
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
Posts: 12,354 Likes: 4 |
Depends. Does he want to record all calls on all lines automatically? Hope he has deep pockets. Google "call logging systems". If all he wants to do is selectively record certain calls and barge in you can do that with a Radio Shack recorder and a phone adapter. Leave the system at default for privacy (none).
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jan 2002
Posts: 462
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Hal, all calls on all lines and not have the led flash on the line when he goes in on call
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
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Google Call logging systems.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Apr 2004
Posts: 4,991
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Joined: Apr 2004
Posts: 4,991 |
Tony ,
Look at Voicegate they did make a call logging system
$$$$$$$$$$$$$$
I think you should sit there with the people from the home and listen in and write down all calls on yellow pads.
:thumb: :banana: :banana:
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