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Joined: Dec 2005
Posts: 63
Member
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Member
Joined: Dec 2005
Posts: 63 |
We have installed an IP office 4.0 with Embedded Voice mail. One phone has two lines ringing on it. When the person is on the phone and the second line rings, it goes to voice mail but the phone continues to ring. We have spoken to several techs, including ones from Avaya and they can't figure out what the resolution is. Can anyone help us out here? We have programmed the line not to ring on this phone but this is not the correct way. Thanks.
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Joined: May 2004
Posts: 1,668 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
When you say one phone has 2 lines ringing on it. are you talking line appearances or intercom buttons?
Are you able to get into Manager for phone system programming?
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
What relese are you running?
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Joined: Nov 2005
Posts: 828
Member
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Member
Joined: Nov 2005
Posts: 828 |
Are you SURE that it's going to IP Office voicemail and not a telco carrier's voicemail? What you describe sounds exactly like there's a carrier VM in the picture.
Mike
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