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Joined: Sep 2005
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RIP Moderator-General
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OP
RIP Moderator-General
Joined: Sep 2005
Posts: 898 |
Got a question, just converted an ACS R6 to T1 with DID, Can you use "auto attendant" with did and pooled lines in an ACS in this mode. If so does anyone have an idea how to set this up. I"m lost. Used to use it but now I'm not sure how it would route with 8 DID trunks in a pool environment. Thanks
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Yes look in you DID mapping and send it to the VMSAA , but you can't put a DID in a pool if I remember right but you can still have the pool go to AA as well, usually DID's are pointed to a station.
Hope this helps
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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OP
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Thanks Russ...that was it. Found it in the mapping table with some help from Paul and it did the trick..sends the calls to AA right away, Soon as I got it done cust decides they don't want AA to work that way, now they want calls to go to attendant and then to AA as backup. Don't think I can help them with that in a ACS w/Partner Mail VS R5...Magix sure !! Back to the drawing board........
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
You can with the pool lines but not the DID's
Russ runs a local service and private tech center. [/url]
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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OP
RIP Moderator-General
Joined: Sep 2005
Posts: 898 |
Looks like maybe it's time for an upgrade to Messaging that should do the trick since you can assign an extension to AA....
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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