Thanks. What I'm calling voice announce it looks like Avaya refers to as the "Voice Announce Manager" or VAM. We've been told by our tech support (non-avaya employees) that DND cannot be utilized for this feature. The way it works, if I'm on a call, the receptionist has the ability to 'announce' the call. She does this by hitting a button we've programmed called "Voice Announce" types in my extention and then hits #. She hears a beep, I hear a beep and the person on the other end of the phone hears a beep and it goes silent to them until the receptionist drops/hangs up her call/Voice Announce to me. So, I'm on a call, Jane Doe calls and she 'beeps' me doing voice announce to say "Jane Doe's on the phone", I then reply with "take a message" or "I'll be right there", she hangs up and I resume my call/convo with the person on the other line.
The kicker is, DND works if I'm not on the phone. If I'm off the phone she can't call or beep/VA me (where she's automatically connected to me vs. it ringing and I pick up). However, if I'm on the phone, she still has the ability to beep/VA me when I want to block her (temporarily, while my DND is active).
Sorry if that's too much, but that's the best I can do to explain what's going on. So are you saying DND should NOT allow her to voice announce to me while I"m on the phone. If so and she's programmed it incorrectly as an exception, any advice on how to disable it. She can't figure it out, the IT guy gave up or claimed it wasn't possible, and I'm at a loss. Nobody can/is willing to do the work to figure out something that I'm fairly sure USED to work properly (we've had a change of IT management and systems have been 'acting up'). So I'm thinking it's a setting we need to change back... so here I am stuck without the support from those who should have the insight to fix it. I'm hoping you experts out there have the know-how and experience we lack. PLEASE HELP ME FIX IT! THANKS!!!!
