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Joined: May 2006
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Partner R7 with Messaging large 16 box
I set selector code assignment for '1' to transfer to extension 26, but dialing in and pressing '1' I get 10 seconds of silence, then the Partner Princess says 'your party is not available'.
I set up 6 selector code transfers and this happens on all.
Any ideas?
Thank you in advance for help-
You only need to know the right button to push-
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Joined: Jul 2001
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Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Did you set Auto VMS Coverage?
Ringing on Transfer?
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Joined: Dec 2004
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'your party is not available'
Where does it go after that?
Trump 2020
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Joined: Jan 2006
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Assign a mail box to x 26, even if you set # of mail boxes to 16, 26 would'nt have one.
Definition of an I.T. expert: A Person with the telephone number of the Person with the answer.
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Joined: Mar 2001
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RIP Admin
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RIP Admin
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As Pencom stated , it sounds like you haven't assigned a mailbox to 26.
26 would be the 17th mail box of which you can't support unless you kill one of the others and give it to 26.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Moderator-Avaya
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Moderator-Avaya
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Also, don't use any selector code that is the first digit of any ext that you want to use direct ext transfer with.
Example, if you have extensions 10 through 30 on your system, then start your selector codes out with 4 if you want to use direct ext transfer.
Hope this helps.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
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Ive gotten around that by assigning selector code 5 as direct extension transfer then adding a 5 to the ext number 510, 511 etc . off course the have to remember to drop the 5 for ICM calls
a lot of customers dont like starting with for sales press 4......for accounting press 5...
Skip
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Serving SW and West central Fl since 1984
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Ooops! I had forgot #310 vms cover for each ext.
Thanks for the reminder
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Joined: May 2006
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Also I change the selector codes to run 4-9 to avoid conflict - great idea Thankyou
You only need to know the right button to push-
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