sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Avaya ACS 509 Admin Port...?

so is physically observing and counting no need for ftr 59 to see that this wasn't a "509 " processor

Skip, :thumb:

Hey guys, why not keep things simple? Why in the world would this guy complicate things up like this? The Partner is a "set it and forget it" type system.
First, why isn'the contacting the Avaya Authorized Dealer who installed it for support... wait, he probably got it on the cheap from some gray market internet site. Second, why would he even think about hooking up a PC to any of it? Having sold almost 1500 Partner systems personally or in the company I own, I can count on 1 hand the number of systems that might remotely benefit from a PC admin hook up for programming changes. Why? because in the rare event alot of programming changes are needed it is so easy to hit feature zero zero and get it done before you can even unzip a laptop or log in via a remote program like logmein or pcanywhere. Since the partner programs while off hook, even remote changes can be directed to an onsite person in second.
Third, if a person has a hard time locating the different ports on the system, without sounding rude here, it might be better to hire an expert or someone with Avaya training or experience. A person can spend way too much time and effort on something that could be done in a jiffy by someone with lots of experience.
In short, keep things simple and dont dink around with some sort of PC remote admin if you dont know what you are doing. My humble opinion.

I know this is off subject, but welcome back Hal!

We remotely administer alot of Partners. Most of the time it is as simple as walking the customer through the programming changes. Or if you have a T1 card, and need to make DID changes then you have to do it through the GUI, I mostly use the Admin port to save a backup of a system on my laptop if I may need to replace it. Or you can just carry a backup card. The new partner even has the modem built in, tell the customer to transfer you to 76 and your in.