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Joined: Jan 2011
Posts: 14
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Member
Joined: Jan 2011
Posts: 14 |
I have a Partner Messaging R6. I got a group of ACS modules in a 5 slot carrier and the messaging was thrown in with it. I have tried to log in to the admin mailbox using the default login and XXXX pass but it doesn't work. I was hoping someone here could help me to get into it so that I could test it and re-activate some of the mailbox's.
Thanks in advance!
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Jan 2011
Posts: 14
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Joined: Jan 2011
Posts: 14 |
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Joined: May 2006
Posts: 64
Member
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Member
Joined: May 2006
Posts: 64 |
Hi -
I have a Partner Messaging but the release info cannot be read.
Attempts to access anything via 18D results in "you call is being transferred" then an old personal greeting is played
I777 => Messaging rings, then I try # or #99 or 99, all have same result "your call is being transferred"
Any suggestions to access Messaging menus? -
You only need to know the right button to push-
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
If it's Partner Messaging, it's NOT #, #99, or 99 for the System Administrator's mailbox.....
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Joined: May 2006
Posts: 64
Member
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Member
Joined: May 2006
Posts: 64 |
That does appear to be correct information. What would be the proper key strokes to acceess the System Admin mailbox.
Thank you for help!
You only need to know the right button to push-
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Joined: May 2006
Posts: 64
Member
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Member
Joined: May 2006
Posts: 64 |
I have logged in at the rs232 and reset the ip to 192.168.1.88, but attempts to ping that ip at the lan port result in 'request timed out'
It does show the module to be Messaging 7.0.42 -
Using the w/18D all efforts at VM access lead to "your call is being transferred" & an old personal greeting is played.
You only need to know the right button to push-
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: May 2006
Posts: 64
Member
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Member
Joined: May 2006
Posts: 64 |
Thanks for the info - I have discovered my PC network settings needed to be changed. Then I connected ethernet to data switch to msgR7. Now I get Reply to ping. I removed the switch, still get Reply to ping w/standard ethernet cable.
I had neglected to set #310, #206, so now the MsgR7 answers the 18D, but it replies it is in TEST MODE? .....a bad port card?
You only need to know the right button to push-
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
You will get the "Test Mode" message when the PM mod doesn't see the license card.
Could be either, the lic card or the PM mod.
This is where you will need to do some troubleshooting on your own with spare equip.
But just a hint, the lic cards very rarely go bad.
And BTW, please start your own thread instead of hi-jacking an old one going forward.
I hope you understand,
Thanks.
Locking this one.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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