sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems IPO500 1416 Phone keep ringing

I have a new IPO500 system in place with VM Pro. The system is set up to go into VM only if know one picks up after 5 rings.

When a call comes in all 5 phones ring at same time. Once someone picks up I have one station that just keep ringing even though that call was answered. I switched out phones and the problem still persists. The customer has to unplug the phone then plug it back in to make it stop ringing. It happens sometimes twice a day and sometimes it doesn't happen for several days.

I powered down both system and VM and powered back up. Again it's just one station / extension doing this.

What release is the system on?

IPO500 V2 6.0

Can you move that phone to a different port? I would give that a try.

We plan on doing that this Monday. I will reply to this post and let you guys know if that worked.

Do all lines appeaer on the phones or is it in pooled mode?

Sorry for late reply. We solved the issue by swapping out the Combo Card.

For future reference you might want to find the release. 6.0 did not support the Combo Cards

My bad. all apologies, as long as it is a 500v2, software didnt matter...