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#98965 02/28/11 05:29 PM
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Have a failing Partner VM bought 11 months ago. I suspect a failing hard drive. It was bought through Jenne in Ohio. Do I start witht hem for warranty repair/replace or is there another procedure.

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#98966 03/01/11 01:30 AM
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After 30 days of original purchase you will need to RMA it through Avaya.


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#98967 03/01/11 02:42 AM
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Are you an authorized Avaya Business Partner?

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#98968 03/01/11 04:17 AM
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No I am just an installer. I am having no luck getting this process started. From what I gather from the Avaya site I need a "sold to number" which I cannot get because I am not a business partner. There isn't even a product support option that I have found yet.

#98969 03/01/11 04:24 AM
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have you asked Jenne ?


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Serving SW and West central Fl since 1984
#98970 03/01/11 04:27 AM
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You should go back to Jenne with your issue
and quickly as the warranty is almost up If you were given a 1 year warranty.

Unless something dramatically changed you always
go back to the seller first

#98971 03/01/11 04:31 AM
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I've got an email in to Jenne. No response yet. Guess I'll have to call.

#98972 03/01/11 04:35 AM
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You should bring this up a couple of clicks

"squeaky wheel "

A documented phone call would be a plus.

#98973 03/01/11 01:22 PM
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My distributor is a value added reseller as well and they sell a lot of Avaya products including the IP Office, plus Cisco products and a dozen others. You'll just have to accept the fact that it's perfectly OK. I do this work for them under the agreement that I deal directly with the customer. You might be interested to know this is the FIRST warranty issue since I began doing work for them 4 years ago. In fact I have NEVER before had a warranty Avaya issue in the 12 years I have been working with their products.

#98974 03/01/11 01:29 PM
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Quote
They did not sell to me. They sold to my distributor who sold it directly to my client and I installed it.
then your involvement should end right there I would tell the customer ." Its still hanging on the wall and installed properly when you get the replacement let me know and I'll schedule a service call to install it"

no way would I handle a warranty for a item I didn't sell ...taking care of warranty is part of what the mark up covers


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Serving SW and West central Fl since 1984
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