|
|
|
|
Joined: Jul 2006
Posts: 53
Member
|
OP
Member
Joined: Jul 2006
Posts: 53 |
Hi all, I've searched through the other topics but can't find what I'm looking for.
My customer wants to forward the main DID on friday end of day to a bunch of exts. for people that work on the weekend. I was thinking of setting up a calling group with about 10 exts. Then forwarding the console to the calling group. I tried to do this yesterday but whenever I tried to forward the console to calling group 780 the forward would not work. Any suggestions would be appreciated. The magix is a 4.0.
Thanks,
Brian
|
|
|
|
|
Joined: Oct 2004
Posts: 240
Member
|
|
Member
Joined: Oct 2004
Posts: 240 |
set your calling group 780
system
operator
backup
780
enter
|
|
|
|
|
Joined: Oct 2004
Posts: 240
Member
|
|
Member
Joined: Oct 2004
Posts: 240 |
you cannot forward a call to a calling group
change in Magix
on a QCC console when an operator uses position busy it sends the calls to a calling group as backup
|
|
|
|
|
Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
|
|
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
What voice mail are you using?
|
|
|
|
|
Joined: Jul 2006
Posts: 53
Member
|
|
OP
Member
Joined: Jul 2006
Posts: 53 |
Thanks cvrbob. I'll give that a try. Z-man they are using merlin messaging as the voicemail. But, their calls go to the reception first then the voicemail. Is there a way to forward the calls to the group when the night button is on? Sorry for the delay in posting a response.
Thanks.
|
|
|
|
|
Joined: Oct 2004
Posts: 240
Member
|
|
Member
Joined: Oct 2004
Posts: 240 |
missed a step between operator & backup is Queued control call
for night service
group assign
now you have a choice ext or calling group
|
|
|
|
Forums84
Topics94,297
Posts638,867
Members49,769
| |
Most Online5,661
May 23rd, 2018
|
|
|
3 members (justbill, Toner, Yoda),
127
guests, and
277
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
