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Joined: May 2005
Posts: 57
Member
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Member
Joined: May 2005
Posts: 57 |
Hello,
New to the AVAYA IP. I have an Avaya IP office 500 with SIP trunks Im looking to spoof the caller ID numbers for our customer service department so that our 1 800 comes up instead of their DID. I have done this on sytems in the past. What am I missing on this one? If I change the SIP # calls drop.
Thanks in advance!
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Joined: May 2004
Posts: 1,668 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
Go into the SIP tab of the users you want to change caller ID for, and change it there....
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Joined: May 2005
Posts: 57
Member
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Member
Joined: May 2005
Posts: 57 |
I was told that if the SIP tab did not match it would drop. Not true? ill test that.Thanks for the response!
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Joined: Mar 2006
Posts: 40
Member
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Member
Joined: Mar 2006
Posts: 40 |
Be aware that some carriers will not allow you to send out CID that is not coming IN on the circuit
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Joined: May 2004
Posts: 1,668 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
On a PRI circuit that may be correct, but this is SIP, I have yet to find a SIP provider that can tell....
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