web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#99655 05/31/11 04:57 AM
Joined: Jun 2001
Posts: 10,949
mdaniel Offline OP
Moderator-Avaya
*****
OP Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
We got one that CID will stop working only on the analog phones, system phones still show CID.
Do a power cycle, and it will show CID to analog for about 10 to 12 hours before it stops again.
Replaced processor thinking it may be screwy, but the new one does the same thing.

Just wondering if anyone else has had this problem.

Thanks,


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

#99656 05/31/11 05:50 AM
Joined: May 2007
Posts: 218
Member
Offline
Member
Joined: May 2007
Posts: 218
Is logging turned on for the analog sets?


Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
#99657 05/31/11 06:56 AM
Joined: Jun 2001
Posts: 10,949
mdaniel Offline OP
Moderator-Avaya
*****
OP Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
Quote
Originally posted by Mitel Tech:
Is logging turned on for the analog sets?
Yes, it is.
Do you think that might be the problem?

Thanks,


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#99658 05/31/11 10:24 AM
Joined: May 2007
Posts: 218
Member
Offline
Member
Joined: May 2007
Posts: 218
I am taking a stab at yes.
In the R8 manual it says logging is not available for tip and ring devices.
There may be a buffering or storage problem causing the CID to halt.
I may be wandering off the ranch a bit here, but I would try taking the logging off and see what happens.
Good Luck.


Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
#99659 06/02/11 05:34 AM
Joined: Jun 2001
Posts: 10,949
mdaniel Offline OP
Moderator-Avaya
*****
OP Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
We disabled call log and the systems still stops showing CID, only on the analog phones, after about 10 hours or so.


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#99660 06/02/11 06:45 AM
Joined: May 2002
Posts: 4,295
Likes: 7
Moderator-Avaya, Polycom
*****
Offline
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,295
Likes: 7
The one in our office does the same thing. This was on a customer site, under warrenity, so we replaced it and are using it in our office. We have Panasonic analog sets connected, what kind are you using.

#99661 06/02/11 06:57 AM
Joined: Jun 2001
Posts: 10,949
mdaniel Offline OP
Moderator-Avaya
*****
OP Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
EnGenius cordless.
The odd thing is, we have another customer with the same set up and theirs works great.


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#99662 06/02/11 07:08 AM
Joined: May 2002
Posts: 4,295
Likes: 7
Moderator-Avaya, Polycom
*****
Offline
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,295
Likes: 7
We also have the same sets on other systems and they work fine.
My guess is this is a known issue that will not be admitted to because there are so few complants.

#99663 06/02/11 07:52 AM
Joined: May 2007
Posts: 218
Member
Offline
Member
Joined: May 2007
Posts: 218
Try putting in a cheap ($19.00) analog corded telephone from Target etc.. to see if it retains the CID.


Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
#99664 06/02/11 08:42 AM
Joined: Jun 2001
Posts: 10,949
mdaniel Offline OP
Moderator-Avaya
*****
OP Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
We put one of those little cheap CID boxes on the system, and it stops showing CID just like the cordless phones do after about 10 hours, then you can power cycle and the CID comes back.


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,097 Shoretel
187,703 CTX100 install
186,792 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
pvj 4
Who's Online Now
0 members (), 89 guests, and 251 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5