Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#99971 07/14/11 05:40 AM
Joined: Oct 2003
Posts: 694
Member
OP Offline
Member
Joined: Oct 2003
Posts: 694
IPO 500 v2 embedded VM
I am not sure why I can't seem to wrap my head around the time profile thing, but I have a pretty basic question. 630am to 630 pm calls ring to hunt group and are answered by person. After that they want calls to go to AA and then be dropped. It has been about 6 months since I set this up and I am missing a step. What is the cleanest easiest way to set this up? Why can't they make it so you just say answer line s 1-5 with AA 1 after 630pm?


Shawn
Connect Telecom www.connecttelecom.us
In matters of style, swim with the current. In matters of principle, stand like a rock. Thomas Jefferson
Avaya IP Office Service in Canada
VoIP Demo

Avaya IP Office Service in Canada


Atcom provides quick and affordable service for your Avaya IP Office business phone system!
Our expert technicians have years of experience installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.
Proudly serving Canada from coast to coast.

Joined: May 2004
Posts: 1,647
Likes: 4
Moderator-Avaya
*****
Offline
Moderator-Avaya
*****
Joined: May 2004
Posts: 1,647
Likes: 4
What do you wish to use, Voicemail pro time actions or the IP Office?

IF IPO:
Go into time profiles
Build a profile for business hours and non business hours.
In your incoming call route, set the business hours profile and its destination
Next, set another destination for the non business hours to go to the AA module ("AA:Module name")

IF VM Pro:
go to incoming call routes
make a route to send everything to a check times module (or your AA with the check times)
In VMPRo go into condition editor, add a weekly time profile.
Now add a test condition action point
in specific, add the condition that you created previously
Set your if true (in business hours) to do a transfer to the hunt group
Set the false(outside business hours) to go to your AA.

Joined: Oct 2006
Posts: 248
Member
Offline
Member
Joined: Oct 2006
Posts: 248
The issue with Embedded Mail are that you cannot skip or overlap a time. So you need to step through the day....12:00am - 6:29am, 6:30am-11:59am, 12:00pm - 11:59pm
It seems odd that they develop so much of other crap but cannot give you a decent day/night mode timer. This is if you are using the time profile in the auto attendant section.

Joined: May 2004
Posts: 1,647
Likes: 4
Moderator-Avaya
*****
Offline
Moderator-Avaya
*****
Joined: May 2004
Posts: 1,647
Likes: 4
While you shouldnt overlap, if you do, and put the time profiles in the Incoming Call Route field, they will start at the bottom and work its way up. When it finds a match, it stops and follows that route. USUALLY, customers dont worry about a 60 second time frame....


Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,967
Posts637,413
Members49,704
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
charlotte, Harry Smith, Ritztech
Newest Members
Acme Finishing, jim gray III, Merenth, Service Tech 911, Stephen A
49,703 Registered Users
Top Posters(30 Days)
vvbasti 10
Toner 8
jsaad 6
mfecko 5
Who's Online Now
5 members (tech3500, jsaad, BobRobert, iatech3800, Curlycord), 114 guests, and 27 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5