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#99971 07/14/11 01:40 AM
Joined: Oct 2003
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IPO 500 v2 embedded VM
I am not sure why I can't seem to wrap my head around the time profile thing, but I have a pretty basic question. 630am to 630 pm calls ring to hunt group and are answered by person. After that they want calls to go to AA and then be dropped. It has been about 6 months since I set this up and I am missing a step. What is the cleanest easiest way to set this up? Why can't they make it so you just say answer line s 1-5 with AA 1 after 630pm?


Shawn
Connect Telecom www.connecttelecom.us
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What do you wish to use, Voicemail pro time actions or the IP Office?

IF IPO:
Go into time profiles
Build a profile for business hours and non business hours.
In your incoming call route, set the business hours profile and its destination
Next, set another destination for the non business hours to go to the AA module ("AA:Module name")

IF VM Pro:
go to incoming call routes
make a route to send everything to a check times module (or your AA with the check times)
In VMPRo go into condition editor, add a weekly time profile.
Now add a test condition action point
in specific, add the condition that you created previously
Set your if true (in business hours) to do a transfer to the hunt group
Set the false(outside business hours) to go to your AA.

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The issue with Embedded Mail are that you cannot skip or overlap a time. So you need to step through the day....12:00am - 6:29am, 6:30am-11:59am, 12:00pm - 11:59pm
It seems odd that they develop so much of other crap but cannot give you a decent day/night mode timer. This is if you are using the time profile in the auto attendant section.

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While you shouldnt overlap, if you do, and put the time profiles in the Incoming Call Route field, they will start at the bottom and work its way up. When it finds a match, it stops and follows that route. USUALLY, customers dont worry about a 60 second time frame....


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