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Posted By: Merida Voice Mail Traid 1 - 03/09/10 07:53 AM
System: Vodavi Starplus Triad 1

My problem is that all of our lines have my voice mail greeting as their greeting.

We had a System Greeting, then I deactivated it and now when one of our lines gets a call and it goes to voice mail the greeting the caller hears is my greeting instead of the one recorded for the person he was calling. D
Do I have to reassigned a port to each one of the lines we have. Please help.

Thanks
Posted By: Derrick Re: Voice Mail Traid 1 - 03/09/10 01:30 PM
Voice mail extensions should be programmed to hunt group 450 and voice mail group 440. The ports (lines) in voice mail admin programming should be set to play a menu or a time control not a mailbox. I suggest setting the lines to play a menu, then make sure one of the keystrokes (usually 8) allows recording of prompts. Then call ext 450 press 8 imput the password and record a new greeting.

Phones should be set to forward to 440
Lines should be forwarded to 450
Posted By: Ray01 Re: Voice Mail Traid 1 - 03/09/10 01:33 PM
Which VoiceMail do you have for the Triad? When you mention "System Greeting" are you talking about the Auto-Att.?
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