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Joined: Feb 2010
Posts: 11
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OP
Member
Joined: Feb 2010
Posts: 11 |
System: Vodavi Starplus Triad 1
My problem is that all of our lines have my voice mail greeting as their greeting.
We had a System Greeting, then I deactivated it and now when one of our lines gets a call and it goes to voice mail the greeting the caller hears is my greeting instead of the one recorded for the person he was calling. D
Do I have to reassigned a port to each one of the lines we have. Please help.
Thanks
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Voice mail extensions should be programmed to hunt group 450 and voice mail group 440. The ports (lines) in voice mail admin programming should be set to play a menu or a time control not a mailbox. I suggest setting the lines to play a menu, then make sure one of the keystrokes (usually 8) allows recording of prompts. Then call ext 450 press 8 imput the password and record a new greeting.
Phones should be set to forward to 440
Lines should be forwarded to 450
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Aug 2009
Posts: 432
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Member
Joined: Aug 2009
Posts: 432 |
Which VoiceMail do you have for the Triad? When you mention "System Greeting" are you talking about the Auto-Att.?
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