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#217557 03/09/10 03:53 AM
Joined: Feb 2010
Posts: 11
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System: Vodavi Starplus Triad 1

My problem is that all of our lines have my voice mail greeting as their greeting.

We had a System Greeting, then I deactivated it and now when one of our lines gets a call and it goes to voice mail the greeting the caller hears is my greeting instead of the one recorded for the person he was calling. D
Do I have to reassigned a port to each one of the lines we have. Please help.

Thanks

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#217558 03/09/10 09:30 AM
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Voice mail extensions should be programmed to hunt group 450 and voice mail group 440. The ports (lines) in voice mail admin programming should be set to play a menu or a time control not a mailbox. I suggest setting the lines to play a menu, then make sure one of the keystrokes (usually 8) allows recording of prompts. Then call ext 450 press 8 imput the password and record a new greeting.

Phones should be set to forward to 440
Lines should be forwarded to 450


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#217559 03/09/10 09:33 AM
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Which VoiceMail do you have for the Triad? When you mention "System Greeting" are you talking about the Auto-Att.?


Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

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