I am needing have line 5 ring into ext 21. I looked through the forum and seen where some one was having problems with the one of there lines doing this and was trying to stop it I want backwards and went to my laptop and set the ringing assingnment to to have line 5 goto ext 21 but didn't work. Was wanting more Ideals. Also I have one phone that has the Message light on all them time. I tried mirroring that line but didn't help I also tried another phone and The light came on that phone also.
Intercom,#3,ext number will turn the light off.
Personally I think it is easier to program via phone. so program mode, (normally I remove all ringing from phone first, then go back and set ringing for only the lines they want to ring)
54>1>#>EXT. number>***
54>1>Lines to ring>#>Ext. number>* * *
Ok this is what I got going on. I did this and I am getting it to ring but only for a breef sec then goes to voice mail Is there a way to make it ring 6 or 8 times?
when you say Vmail, you mean Auto attendant or to ext 21 vmail?
fairly certain that call forwarding would not follow a CO line ringing in on that Ext. So I would ensure you dont have line 5 ringing to whatever your Vmail ext. number is. You can set it up for a delay if you so desire. Also ensure the ringer is not turned off on Ext. 21. that will give you the brief ring that you may be hearing.
It comes up and goes to the auto attendent. The volume is turned up I already went thought that one.
How do I go about putting in the delay or just make it so it rings with out going into the voice mail.
Sorry I mean, make it so it don't go to the auto attendent.
ringing for Vmail is the same steps as for Ext. 21
delay is
54>2>Lines>#>Ext. Number>***
set specified length of delay is
17>05>1-0>**
1=6 seconds
2=12 seconds
3=18 seconds
so and so on up to 60 seconds.
Still didn't work. I set it at 30 sec and still when I call line 5 it gose directly into the auto attendent The ext for line 5 rings briefly but you must be very quick to pick up the line before it gose to the auto attendent. Wanted to say thanks for all your help.
It sounds like 1 of your voicemail ports is set to ring on that particular line, print selected stations on your laptop to see if any of your voicemail extensions are set to ring on that line... Good Luck
remove all ringing from the voicemail ports.
then go back and add ONLY the lines you want to ring immed. using 54>1
then on the lines you want to ring on a delay use 54>2
30 seconds is a long time, not sure of anyone that would stay on the line for that many rings, I would go with 18 at the most.
Ok here is my printout of my voice mail
Ring Select 1
Ringing Line Preference X
Thru Dial
Hunt link 29
Prime I
Voice Block X
Executive Override
Message Wait Enabled X
Auto Hold X
System Speed Toll
Toll Tables
Nite Toll
Toll Restriction Override
Do Not Disturb Override
Service Observe
Intercom Auto Hold
Headset
Audible Monitor
Station Name VM 1
Group Pickup 1
SMDA Dept
Call Forward Ring No Answer 0
Call Forward Busy X
SOHVA X
SOHVA Group 0
Data Security Port
Call Cost
Unobservable
Voice Mail Transfer On Busy
Voice Mail Port X
Alarm Receive
Dynamic Line Keys L2,L4,L6
Americom Soft Keys
Dual Console
Forced Account Codes
Caller ID
Display Pager
Handset Volume
Data Device
Data Station 28
Data Group 0
PC Interface Unit
Call Forward Outside System
Quick Transfer
Disconnect Notification X
1111111
Line 1234567890123456
Ring
Dly Ring
Nit Ring
Priv Rls
Acc Deny
Org Deny 1234
Idle Prf
N.D.Ring
All Call Origin Receive
Zones A B C D A B C D
X X
1. Print All C.O.S. Data
2. Print System C.O.S. Data
3. Print All Line C.O.S. Data
4. Print Selected Line C.O.S. Data
5. Print All Station C.O.S. Data
6. Print Selected Station Data
7. Print Toll Restriction Data
8. Return To Previous Menu
Enter Selection: 6
Enter Station Number: 2
*** Command Rejected ***
Enter Station Number: 6
*** Command Rejected ***
Enter Station Number: 28 9
Command Accepted
Enter Selection:
****** S t a t i o n C O S ******
Station 29 Voice Processing Card
Ring Select 1
Ringing Line Preference X
Thru Dial
Hunt link 40
Prime I
Voice Block X
Executive Override
Message Wait Enabled X
Auto Hold X
System Speed Toll
Toll Tables
Nite Toll
Toll Restriction Override
Do Not Disturb Override
Service Observe
Intercom Auto Hold
Headset
Audible Monitor
Station Name VM 2
Group Pickup 1
SMDA Dept
Call Forward Ring No Answer 0
Call Forward Busy X
SOHVA X
SOHVA Group 0
Data Security Port
Call Cost
Unobservable
Voice Mail Transfer On Busy
Voice Mail Port X
Alarm Receive
Dynamic Line Keys L2,L4,L6
Americom Soft Keys
Dual Console
Forced Account Codes
Caller ID
Display Pager
Handset Volume
Data Device
Data Station 29
Data Group 0
PC Interface Unit
Call Forward Outside System
Quick Transfer
Disconnect Notification X
1111111
Line 1234567890123456
Ring
Dly Ring
Nit Ring
Priv Rls
Acc Deny
Org Deny 1234
Idle Prf
N.D.Ring
All Call Origin Receive
Zones A B C D A B C D
X X
To me I don't think they are setup to ring. Then again I am probley looking at the wrong thing
If it would help I can print my line 5 info
Here is line 5 info and also the ext 21
Station 21 Impact 24 Line LCD Speaker Phone
Ring Select 1
Ringing Line Preference X
Thru Dial
Hunt link
Prime L 4
Voice Block
Executive Override
Message Wait Enabled X
Auto Hold
System Speed Toll
Toll Tables
Nite Toll
Toll Restriction Override
Do Not Disturb Override
Service Observe
Intercom Auto Hold X
Headset
Audible Monitor X
Station Name SANDY
Group Pickup 1
SMDA Dept
Call Forward Ring No Answer 0
Call Forward Busy
SOHVA X
SOHVA Group 0
Data Security Port
Call Cost
Unobservable
Voice Mail Transfer On Busy
Voice Mail Port
Alarm Receive
Dual Console
Forced Account Codes
Caller ID
Display Pager
Handset Volume
Data Device
Data Station 21
Data Group 0
PC Interface Unit
Call Forward Outside System X
Quick Transfer
Disconnect Notification
1111111
Line 1234567890123456
Ring 5
Dly Ring 5
Nit Ring 1234 67890123456
Priv Rls
Acc Deny
Org Deny
Idle Prf 1234
N.D.Ring
All Call Origin Receive
Zones A B C D A B C D
X X X X
Button Function
L 1 L 1
L 2 L 2
L 3 L 3
L 4 L 4
L 5 L 5
L 6 AC
L 7 S 14
L 8 S 15
L 9 S 19
L 10 S 12
L 11 S 27
L 12 S 34
L 13 S 31
L 14 S 13
L 15 C FWD
L 16 S 11
L 17 S 37
L 18 S 17
L 19 S 22
L 20 S 39
L 21 S 30
L 22 S 35
L 23 S 25
L 24 S 20
1. Print All C.O.S. Data
2. Print System C.O.S. Data
3. Print All Line C.O.S. Data
4. Print Selected Line C.O.S. Data
5. Print All Station C.O.S. Data
6. Print Selected Station Data
7. Print Toll Restriction Data
8. Return To Previous Menu
Enter Selection: 5 4
Enter Line Number: 5
Command Accepted
Enter Selection:
****** L i n e C O S ******
Line - 5
Hold Timeout 350 Msec.
Dialing Signal Tone
Privacy Release Off
Line Type C.O.
Line Groups 12
Toll Tables 123456789ABCDEFG
Name BRUCE
Department 4
Latch 5
Voice Mail Identification
DISD Rings Before Answer (day) 5
DISD Rings Before Answer (night) 5
DISD Assist Station (day) 21
DISD Assist Station (night) 21
Caller ID Off
Line Disconnect Supervision Off
If you only have a 2 port VM system, according to that print out, none of your lines should ever hit the AA on an incoming call. Not even in night mode. A piece of this puzzle is missing.
Mark
per chance is 21 forwarded to VM?
what kind of info do you need to see the rest of the puzzle? I can print out what ever portion of this you need. If that would help
Here are all 5 of our lines
Line - 1
Hold Timeout 350 Msec.
Dialing Signal Tone
Privacy Release Off
Line Type C.O.
Line Groups 12
Toll Tables 123456789ABCDEFG
Name 2716
Department 4
Latch 1
Voice Mail Identification
DISD Rings Before Answer (day) Off
DISD Rings Before Answer (night) Off
DISD Assist Station (day) 10
DISD Assist Station (night) 10
Caller ID Off
Line Disconnect Supervision On
****** L i n e C O S ******
Line - 2
Hold Timeout 350 Msec.
Dialing Signal Tone
Privacy Release Off
Line Type C.O.
Line Groups 12
Toll Tables 123456789ABCDEFG
Name 2715
Department 4
Latch 2
Voice Mail Identification
DISD Rings Before Answer (day) Off
DISD Rings Before Answer (night) Off
DISD Assist Station (day) 10
DISD Assist Station (night) 10
Caller ID Off
Line Disconnect Supervision On
****** L i n e C O S ******
Line - 3
Hold Timeout 350 Msec.
Dialing Signal Tone
Privacy Release Off
Line Type C.O.
Line Groups 12
Toll Tables 123456789ABCDEFG
Name 2640
Department 4
Latch 3
Voice Mail Identification
DISD Rings Before Answer (day) Off
DISD Rings Before Answer (night) Off
DISD Assist Station (day) 10
DISD Assist Station (night) 10
Caller ID Off
Line Disconnect Supervision On
****** L i n e C O S ******
Line - 4
Hold Timeout 350 Msec.
Dialing Signal Tone
Privacy Release Off
Line Type C.O.
Line Groups 12
Toll Tables 123456789ABCDEFG
Name 2719
Department 4
Latch 4
Voice Mail Identification
DISD Rings Before Answer (day) Off
DISD Rings Before Answer (night) Off
DISD Assist Station (day) 10
DISD Assist Station (night) 10
Caller ID Off
Line Disconnect Supervision On
****** L i n e C O S ******
Line - 5
Hold Timeout 350 Msec.
Dialing Signal Tone
Privacy Release Off
Line Type C.O.
Line Groups 12
Toll Tables 123456789ABCDEFG
Name BRUCE
Department 4
Latch 5
Voice Mail Identification
DISD Rings Before Answer (day) 5
DISD Rings Before Answer (night) 5
DISD Assist Station (day) 21
DISD Assist Station (night) 21
Caller ID Off
Line Disconnect Supervision Off
Looks as though you are setup in a direct department calling config.
Remove line 5 from Department 4
the DISD stuff you have setup isn't necessary either.
turn on line disconnect supervision as well
I applaud your effort in doing this yourself, and hope you realize that something as simple as you were wanting to do is sometimes quite complicated it should be referred to a qualified tech. (you'll keep the hairs on your head) hahaha
I called out Phone Company when our system went down oh about a month ago and they came down for about a hour and got stuff semi sort of working and then got me a dongle for the laptop and said have at it. Never had much of a choice when come right down to it
Thank you very much for your help It is now working. I am going to backup the settings then I hope I won't have to mess with it again for a very long long time....