atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems DSUII line 5 ring into ext 21

Ok here is my printout of my voice mail

Ring Select 1
Ringing Line Preference X
Thru Dial
Hunt link 29
Prime I
Voice Block X
Executive Override
Message Wait Enabled X
Auto Hold X
System Speed Toll
Toll Tables
Nite Toll
Toll Restriction Override
Do Not Disturb Override
Service Observe
Intercom Auto Hold
Headset
Audible Monitor
Station Name VM 1
Group Pickup 1
SMDA Dept
Call Forward Ring No Answer 0
Call Forward Busy X
SOHVA X
SOHVA Group 0
Data Security Port
Call Cost
Unobservable
Voice Mail Transfer On Busy
Voice Mail Port X
Alarm Receive
Dynamic Line Keys L2,L4,L6
Americom Soft Keys
Dual Console
Forced Account Codes
Caller ID
Display Pager
Handset Volume
Data Device
Data Station 28
Data Group 0
PC Interface Unit
Call Forward Outside System
Quick Transfer
Disconnect Notification X

1111111
Line 1234567890123456

Ring
Dly Ring
Nit Ring
Priv Rls
Acc Deny
Org Deny 1234
Idle Prf
N.D.Ring

All Call Origin Receive
Zones A B C D A B C D
X X

1. Print All C.O.S. Data
2. Print System C.O.S. Data
3. Print All Line C.O.S. Data
4. Print Selected Line C.O.S. Data
5. Print All Station C.O.S. Data
6. Print Selected Station Data
7. Print Toll Restriction Data
8. Return To Previous Menu

Enter Selection: 6

Enter Station Number: 2

 *** Command Rejected ***
Enter Station Number: 6

 *** Command Rejected ***
Enter Station Number: 28 9

Command Accepted
Enter Selection:

****** S t a t i o n C O S ******

Station 29 Voice Processing Card

Ring Select 1
Ringing Line Preference X
Thru Dial
Hunt link 40
Prime I
Voice Block X
Executive Override
Message Wait Enabled X
Auto Hold X
System Speed Toll
Toll Tables
Nite Toll
Toll Restriction Override
Do Not Disturb Override
Service Observe
Intercom Auto Hold
Headset
Audible Monitor
Station Name VM 2
Group Pickup 1
SMDA Dept
Call Forward Ring No Answer 0
Call Forward Busy X
SOHVA X
SOHVA Group 0
Data Security Port
Call Cost
Unobservable
Voice Mail Transfer On Busy
Voice Mail Port X
Alarm Receive
Dynamic Line Keys L2,L4,L6
Americom Soft Keys
Dual Console
Forced Account Codes
Caller ID
Display Pager
Handset Volume
Data Device
Data Station 29
Data Group 0
PC Interface Unit
Call Forward Outside System
Quick Transfer
Disconnect Notification X

1111111
Line 1234567890123456

Ring
Dly Ring
Nit Ring
Priv Rls
Acc Deny
Org Deny 1234
Idle Prf
N.D.Ring

All Call Origin Receive
Zones A B C D A B C D
X X

To me I don't think they are setup to ring. Then again I am probley looking at the wrong thing

If it would help I can print my line 5 info

Here is line 5 info and also the ext 21


Station 21 Impact 24 Line LCD Speaker Phone

Ring Select 1
Ringing Line Preference X
Thru Dial
Hunt link
Prime L 4
Voice Block
Executive Override
Message Wait Enabled X
Auto Hold
System Speed Toll
Toll Tables
Nite Toll
Toll Restriction Override
Do Not Disturb Override
Service Observe
Intercom Auto Hold X
Headset
Audible Monitor X
Station Name SANDY
Group Pickup 1
SMDA Dept
Call Forward Ring No Answer 0
Call Forward Busy
SOHVA X
SOHVA Group 0
Data Security Port
Call Cost
Unobservable
Voice Mail Transfer On Busy
Voice Mail Port
Alarm Receive
Dual Console
Forced Account Codes
Caller ID
Display Pager
Handset Volume
Data Device
Data Station 21
Data Group 0
PC Interface Unit
Call Forward Outside System X
Quick Transfer
Disconnect Notification

1111111
Line 1234567890123456

Ring 5
Dly Ring 5
Nit Ring 1234 67890123456
Priv Rls
Acc Deny
Org Deny
Idle Prf 1234
N.D.Ring

All Call Origin Receive
Zones A B C D A B C D
X X X X

Button Function

L 1 L 1
L 2 L 2
L 3 L 3
L 4 L 4
L 5 L 5
L 6 AC
L 7 S 14
L 8 S 15
L 9 S 19
L 10 S 12
L 11 S 27
L 12 S 34
L 13 S 31
L 14 S 13
L 15 C FWD
L 16 S 11
L 17 S 37
L 18 S 17
L 19 S 22
L 20 S 39
L 21 S 30
L 22 S 35
L 23 S 25
L 24 S 20

1. Print All C.O.S. Data
2. Print System C.O.S. Data
3. Print All Line C.O.S. Data
4. Print Selected Line C.O.S. Data
5. Print All Station C.O.S. Data
6. Print Selected Station Data
7. Print Toll Restriction Data
8. Return To Previous Menu

Enter Selection: 5 4

Enter Line Number: 5

Command Accepted
Enter Selection:

****** L i n e C O S ******

Line - 5

Hold Timeout 350 Msec.
Dialing Signal Tone
Privacy Release Off
Line Type C.O.
Line Groups 12
Toll Tables 123456789ABCDEFG
Name BRUCE
Department 4
Latch 5
Voice Mail Identification
DISD Rings Before Answer (day) 5
DISD Rings Before Answer (night) 5
DISD Assist Station (day) 21
DISD Assist Station (night) 21
Caller ID Off
Line Disconnect Supervision Off

If you only have a 2 port VM system, according to that print out, none of your lines should ever hit the AA on an incoming call. Not even in night mode. A piece of this puzzle is missing.

Mark

per chance is 21 forwarded to VM?

what kind of info do you need to see the rest of the puzzle? I can print out what ever portion of this you need. If that would help

Here are all 5 of our lines


Line - 1

Hold Timeout 350 Msec.
Dialing Signal Tone
Privacy Release Off
Line Type C.O.
Line Groups 12
Toll Tables 123456789ABCDEFG
Name 2716
Department 4
Latch 1
Voice Mail Identification
DISD Rings Before Answer (day) Off
DISD Rings Before Answer (night) Off
DISD Assist Station (day) 10
DISD Assist Station (night) 10
Caller ID Off
Line Disconnect Supervision On

****** L i n e C O S ******

Line - 2

Hold Timeout 350 Msec.
Dialing Signal Tone
Privacy Release Off
Line Type C.O.
Line Groups 12
Toll Tables 123456789ABCDEFG
Name 2715
Department 4
Latch 2
Voice Mail Identification
DISD Rings Before Answer (day) Off
DISD Rings Before Answer (night) Off
DISD Assist Station (day) 10
DISD Assist Station (night) 10
Caller ID Off
Line Disconnect Supervision On

****** L i n e C O S ******

Line - 3

Hold Timeout 350 Msec.
Dialing Signal Tone
Privacy Release Off
Line Type C.O.
Line Groups 12
Toll Tables 123456789ABCDEFG
Name 2640
Department 4
Latch 3
Voice Mail Identification
DISD Rings Before Answer (day) Off
DISD Rings Before Answer (night) Off
DISD Assist Station (day) 10
DISD Assist Station (night) 10
Caller ID Off
Line Disconnect Supervision On

****** L i n e C O S ******

Line - 4

Hold Timeout 350 Msec.
Dialing Signal Tone
Privacy Release Off
Line Type C.O.
Line Groups 12
Toll Tables 123456789ABCDEFG
Name 2719
Department 4
Latch 4
Voice Mail Identification
DISD Rings Before Answer (day) Off
DISD Rings Before Answer (night) Off
DISD Assist Station (day) 10
DISD Assist Station (night) 10
Caller ID Off
Line Disconnect Supervision On

****** L i n e C O S ******

Line - 5

Hold Timeout 350 Msec.
Dialing Signal Tone
Privacy Release Off
Line Type C.O.
Line Groups 12
Toll Tables 123456789ABCDEFG
Name BRUCE
Department 4
Latch 5
Voice Mail Identification
DISD Rings Before Answer (day) 5
DISD Rings Before Answer (night) 5
DISD Assist Station (day) 21
DISD Assist Station (night) 21
Caller ID Off
Line Disconnect Supervision Off

Looks as though you are setup in a direct department calling config.
Remove line 5 from Department 4
the DISD stuff you have setup isn't necessary either.
turn on line disconnect supervision as well

I applaud your effort in doing this yourself, and hope you realize that something as simple as you were wanting to do is sometimes quite complicated it should be referred to a qualified tech. (you'll keep the hairs on your head) hahaha

I called out Phone Company when our system went down oh about a month ago and they came down for about a hour and got stuff semi sort of working and then got me a dongle for the laptop and said have at it. Never had much of a choice when come right down to it

Thank you very much for your help It is now working. I am going to backup the settings then I hope I won't have to mess with it again for a very long long time....