Hello guys -
The locksmith shop I have been working at for the past year has a Nortel 616 system, DR5. Everything works great but the boss wants caller ID.
We have verified that caller ID is being sent from the Telco by inserting a standalone caller ID box at the demarc.
I did some searching and found the C6 caller ID box but what I cannot figure out is whether it will display the number ringing in like most phones do - or if you have to hit feature 811 once you pickup to see who is calling.
Any help would be appreciated!
Jeff
Looking through the manual...please hold...🎵....🎵.....🎵 Your call is important to us. Please continue to hold....🎵....🎵.....🎵... [repeat]
Hey dude
On the older software before you answer the call you can only have 1 DN showing Auto Clid which is normaly reception (if line is told to ring set) so the rest indeed you need to do F811.
Auto DN programming is Administration and last Option #9.
You should see Clid on all sets when answered.
If you go full AA then AA would transfer the Clid.
AA must answer at 2 or more rings.
We do not have auto attendant - all lines are live answer. At night we transfer 2 of the lines to an answering service for night calls.
Then just use F811, you can program it to a button too.
Curly is right, however when the call is transferred from reception CLID will show on the set that it is transferred to...
We do not have a reception phone - all lines ring simultaneously on all phones.
I am curious if this work around would work....
-Have lines Appear Only on all live sets.
-Assign lines to Appear & Ring at a spare unused port (example: port 115 X35)
-Program Forward No Answer to X36 ( another unused port 116)
-Assign an Answer DN button on all live sets for X36
The idea is 35 rings twice to capture the CLID then transfers the call to X36 which in tun rings all live sets via the Answer DN key.
The only minor cons are:
-Answer DN takes up a key (above the Intercom)
-If you answer the call on say 2 rings, the caller actually heard 4 rings
Test!
Let us know when you are satisfied with at least some of the answers we have provided.
Would I need to buy the C6 module?
Only if you want Caller ID.
Installer Card
I've got a C6 that I'll sell you if you want. PM me...
I just noticed that post above ...please hold...🎵.
lol@Professor
If you have called our suicide hotline, please hold!
OK so the C6 module plus the programming instructions in the previous post...let me see how many free extensions we have. Looks like a total of 3 would be needed?
You can only install 1 CII on the system...
I understand that.
The programming example said to use extensions 35 and 36 to send the calls to. The CII has to be physically wired into a station port. By my count that is 3 spare ports needed, whether they are physically connected or not.
Hey! I was just typing that!
Jeff, look at the Installer Card
http://modtel.ca/wp-content/uploads/2015/01/C6_M8-Installer-Card.pdfThe use CO lines and 1 extensions.
I read that multiple times and it also says you need to connect it to an unused station port along with the lines bridge tapped between the demarc and the KSU.
"CLASS/CMS information is delivered to the KSU through a single TCM station port"
Typo. I corrected. 1 extension only.
Let's make it clear....
You will need 1 station port to connect 1 C6. To try Curly's work-around you would need 2 others. If you don't have the extra 2 then you'll have to settle for CLID going directly to only ONE extension. The others would have to hit a button with F811 programmed to it if they really want CLID before they answer unless the call was transferred from the extension that has it automatically.
The only other way for everyone to get CLID would be to install a Flash 2 voicemail, set to absorb the 1st 2 rings. When the caller selects what extension they want, then the CLID will be transferred to that extension...
I believe Nortel's original thinking on this was due to privacy concerns. Example: Say "Mary" was receiving a call from her doctor, who was a local "well known specialist". Mary possibly wouldn't want her colleagues to know what her problem was.
Example: Say "Mary" was receiving a call from her doctor, who was a local "well known specialist". Mary possibly wouldn't want her colleagues to know what her problem was.
We all know Mary's problem...she's a hussy!
And I have about (10) Flash 2 voicemail units I would gladly part with if you PM me.
we have a voicemail, do not want auto attendant.
let me go through everything and see what the boss wants to do.
Without knowing the price of the unit, would it be a "better" solution to just upgrade to a CICS or MICS with CI cards? (I know that an MICS is a bit of overkill, but I think that sometimes they are a more cost effective solution)
If you're going to change the system, I vote for any version of a CICS. All extensions can have CLID, where as a MICS needs to be 6.1 at least I believe. You can pick up a used CICS pretty cheap...
Why invest in an older system that is likely to die
any day ,, i would get a CICS as mentioned.
