web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 3 1 2 3
#625939 12/03/18 08:06 PM
Joined: Dec 2002
Posts: 9,423
Likes: 1
Member
*****
OP Offline
Member
*****
Joined: Dec 2002
Posts: 9,423
Likes: 1
Hello guys -
The locksmith shop I have been working at for the past year has a Nortel 616 system, DR5. Everything works great but the boss wants caller ID.
We have verified that caller ID is being sent from the Telco by inserting a standalone caller ID box at the demarc.
I did some searching and found the C6 caller ID box but what I cannot figure out is whether it will display the number ringing in like most phones do - or if you have to hit feature 811 once you pickup to see who is calling.

Any help would be appreciated!
Jeff


Jeff Moss

Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

Joined: Dec 2007
Posts: 6,799
Likes: 18
Retired Admin
*****
Offline
Retired Admin
*****
Joined: Dec 2007
Posts: 6,799
Likes: 18
Looking through the manual...please hold...🎵....🎵.....🎵 Your call is important to us. Please continue to hold....🎵....🎵.....🎵... [repeat]


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: Feb 2005
Posts: 1,615
Member
Offline
Member
Joined: Feb 2005
Posts: 1,615
Hey dude

On the older software before you answer the call you can only have 1 DN showing Auto Clid which is normaly reception (if line is told to ring set) so the rest indeed you need to do F811.
Auto DN programming is Administration and last Option #9.
You should see Clid on all sets when answered.

If you go full AA then AA would transfer the Clid.
AA must answer at 2 or more rings.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




Joined: Dec 2002
Posts: 9,423
Likes: 1
Member
*****
OP Offline
Member
*****
Joined: Dec 2002
Posts: 9,423
Likes: 1
We do not have auto attendant - all lines are live answer. At night we transfer 2 of the lines to an answering service for night calls.


Jeff Moss

Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
Joined: Feb 2005
Posts: 1,615
Member
Offline
Member
Joined: Feb 2005
Posts: 1,615
Then just use F811, you can program it to a button too.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




Joined: Jun 2006
Posts: 8,732
Likes: 2
Moderator-Nortel, Computers, General
*****
Offline
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,732
Likes: 2
Curly is right, however when the call is transferred from reception CLID will show on the set that it is transferred to...


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
Joined: Dec 2002
Posts: 9,423
Likes: 1
Member
*****
OP Offline
Member
*****
Joined: Dec 2002
Posts: 9,423
Likes: 1
We do not have a reception phone - all lines ring simultaneously on all phones.


Jeff Moss

Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
Joined: Feb 2005
Posts: 1,615
Member
Offline
Member
Joined: Feb 2005
Posts: 1,615
I am curious if this work around would work....

-Have lines Appear Only on all live sets.
-Assign lines to Appear & Ring at a spare unused port (example: port 115 X35)
-Program Forward No Answer to X36 ( another unused port 116)
-Assign an Answer DN button on all live sets for X36

The idea is 35 rings twice to capture the CLID then transfers the call to X36 which in tun rings all live sets via the Answer DN key.

The only minor cons are:
-Answer DN takes up a key (above the Intercom)
-If you answer the call on say 2 rings, the caller actually heard 4 rings

Test!

Let us know when you are satisfied with at least some of the answers we have provided.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




Joined: Dec 2002
Posts: 9,423
Likes: 1
Member
*****
OP Offline
Member
*****
Joined: Dec 2002
Posts: 9,423
Likes: 1
Would I need to buy the C6 module?


Jeff Moss

Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
Joined: Dec 2007
Posts: 6,799
Likes: 18
Retired Admin
*****
Offline
Retired Admin
*****
Joined: Dec 2007
Posts: 6,799
Likes: 18
Only if you want Caller ID.

Installer Card



Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Page 1 of 3 1 2 3

Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,096 Shoretel
187,701 CTX100 install
186,789 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
0 members (), 114 guests, and 83 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5