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Hello! First time poster here. I bought my daughter a vintage phone from eBay (listing here, https://www.ebay.com/itm/157137824472) and a very delicate part seemed to break and I need help with the orientation of each piece to try a repair. The switch receiver does not activate any mechanism and thus it's always stuck in the down, or hung up position. Lifting the phone does not pick up a call.

The plastic piece that works like a level broke at the point where it was connected to other electronics (pics here https://ibb.co/F4Fy91xH, https://ibb.co/DP7V1BTp, https://ibb.co/sv9dLt5k).

What is the option for repair? I was thinking of gluing it with a reinforcement, like a paper clip.

Also, I'm having a hard time with the orientation of each piece and what goes where.

Can anyone with some experience help here?

I am not sure what happened but I am having a problem with logging into the (MF) Username & Password for some reason I can only get into the (IN) User name & Password

I am not able to log into programming using #*#*

i know it has to do with "tech" was I supposed to change that user name prior

Patience, grasshopper.

I vaguely remember you as I was in BG. Hi, this is like I broke my hand in an accident. Will I be able to play the piano when they take off the cast?

IP telephony is like any other skill. Did your "old tech" life include any skills of construction, data cabling, networking? Or is this a new skill you hope to acquire. When I 'retired' I kept my remote accounts. I have a guy that does the hands on stuff and I direct his installations and program from remote. It's not pretty, but it works. The key is you MUST know how to lock down a network and limit access to the customer's site. It's learnable. If you're interested, you might want to reach out to me via PM. The scary part is I sorta kept my old contacts from the Nationals. It's good for a few hundred dollars a month, although I'm not sure if it really pays my $2600 annual insurance bill for business liability, vehicle, and contents. Dummy signed for another year, then I should pull the plug.

Carl

I did see your post and replied, but then changed my mind as it didn't answer your question and I was waiting for those with more knowledge than I to reply. Basically, I haven't been in the industry since 2016 and haven't installed a phone system since 2004. My knowledge of anything VoIP/ Cloud-based is zilch.

However, did go back to college in 2020 and in 2022 I received an AAS in Network Administration and another AAS in Cybersecurity at the age of 68. Being an older student has it's advantages (besides tuition discount) in your willingness to actually put the effort into learning as opposed to a 19 year old student.

If you choose to attend college, you won't be the only "old" student. It was also great for me, because I could ask businesses if the have Student or Senior or Veteran discounts.

Change *17 from "?U" to "?N"

I would say someone could start totally green and learn on the job, yes. But you would need to have a mind for IPv4 networking for sure to get truly good at it. Otherwise it's mostly plugging in routers/switches/phones per a network diagram. Of course it helps having a background in telephony when it comes to translating what the customer is asking for into actual programming of the system - cloud or otherwise.

Probably because most of us are also old so don't know what the new learning curve is. You can pretty much bet it's geared more towards IT then Telephony, at least that's my opinion. There's several members that deal in VoIP services they may have a better feel for it.

Sorry guys, I thought it was a simple conversation. But one no one wants. Thanks.

The system won't ask for a password if you're trying to retrieve from the phone associated with it, but will ask for one if you try to access the mailbox from somewhere that isn't programmed as a trusted source. Try removing the trusted source short code (Vextn) from extension programming.

How do I password a VM box. Using Embedded Base option

*17 goes directly to message. Not asking for password
Thanks

Ken

It has been a few years since I have visited and post on this site. Who ever response, thanks in advance.

It's been 15 years since I was placed into a wheelchair and was fired. just wondered what has changed in the field service area. If I was hired today, could one work their way through the job, by on site learn. Or do you need network degree before hand?

I also wonder how it is handled getting into a customers network, to manage the phone side, with lilablity or hacking, for the small and medium size companies?

I just wonder how the learning curve has changed.

Thanks, Mike g.

I tend to agree about moving on. Phonesuite is a different company in a different state :-) From my friend in TX who is/was a PS dealer, they have two people left in CO and no parts to the old 64/112e systems. Hint: Buy a new one!

The dbx system may have been the old IP system that was made by the company that bought the name, but I didn't follow the company or the evolution. It was rumored that PhoneSuite is using some part of Grandstream systems. I only had three systems, all in hospitality, and only one that I actually installed.

Carl

Seth, time for them to move on. todays technology is so much better. we did our last 1 at a Motel in Cape May NJ about 5 years ago.

1A2,
Since you stated in an earlier post, you were able to access the system via web browser this indicates that this is a IPK II CPU. To default the system, pull all cards except the CPU, power down the system, hold down the SW toggle, (I don't remember which one) power up the system, keep holding the toggle while watching the LEDs on the CPU, when they begin to flash release the toggle. If this procedure doesn't work, try the other SW toggle. If it does work slot the circuit cards, slot the first card, watch the CPU, 1 of the LED's will flash, this indicates the card is being assign to that slot, 30 to 60 seconds after it stops flashing slot the next card, FYI the MIFM is not used.

I had one PhoneSuite that I maintained for a Holiday Inn, the original installer moved on. Never had a proper manual but was a fairly easy system to figure out. This was at least 20 years ago but seems like most programming was done from the console. I do remember their tech support was very helpful, might want to try giving them a call. Google shows various ways to contact them.

Sorry, it's not looking like we have anyone familiar with Phonesuite here :-(

@1A2 The two different CPUs fit in the same case so the case details don't help and the differences between the two CPU versions are the same as between chalk and cheese. the programming language is even different!

So when was the last time you needed tech support for a standard set up customer?

Thanks for the reply, the KSU case says "NEC Electra Elite IPK" .
The slots have the following cards
CPU CPUII(100)-U10
AP MIFM()-U10 ETU <-- now removed for testing
S1 SLIB(4)-U10 ETU
S2 SLIB(4)-U10 ETU
S3 ESIB(8)-U10 ETU
S4 PRT(1)-U20 ETU
S5 COIB(8)-U30 ETU
S6 - empty
S7 -empty
S8 PVA(X)-U10 ETU

What are key the differences ?
Is there a way too do a factory reset or first initialization without a phone terminal working?
I am able to read the console output on COM1 it appears to be set to 38400bps.

Tech support for the CP20 goes to the 3/20/30, tech support for the CP10 ends 12/30/25

Lets get this straight, do you have a CPU for the IPK or the IPKII? There is nothing similar between the 2

I have a phone suite dbx that two of the ports got blown out so I need to configure the remaining to to work for inbound and outbound anybody on this form help me out?

So you are getting 5 years cover, but what does that include? Here I'm seeing a lot less and people are buying 3rd party licenses for the CP10 rather than upgrade to something that will also be dead in however many years! There is almost as little future in the CP20 as the CP10.

Can be done still through a supplier

I ordered one on ebay. The seller was not sure about licenses. Today I will find out.