Client is an older attorney who must have purchased this phone system when he graduated law school. He's attached to it (actually, he's attached to his money and doesn't want to buy anything new).
Problem: Frequent dropped calls. TelCo has been on site to "test", and of course they found no problems. They tell the client it must be their phone system, but the tech didn't have a laptop, so he couldn't access it ( :confused: )
My idea, to determine whether the system or the TelCo is dropping the calls is to replace (hard-wire to the C.O. lines) one of the extensions with an ATT 4-line analog phone (as found at Office Depot, etc).
Question is: If the receptionist answers a call and places on hold (Partner system phone), will the person picking up the call on the 4-line analog phone be able to break the hold? It's a small office and they just yell back/forth...
:shrug:
