It's kind of like... You know the joke about the guy who says to the IT guy, "My modem isn't working, so can you just put the internet on a floppy for me?"
Well, the thing that makes that joke funny is that there's no possible way to explain to the guy why that wouldn't work. It's kind of like that. There's a lot of foundational things missing, in order for the explanations to make sense. You do a lot better getting on the good side of a tech and getting him to teach you things from the ground up.
If your "small company" is trying to "get into hospitality" and won't give you funds to learn what you need to know, maybe you should look for a different company. Hospitality, and the telephony associated with it, are not something you learn by jumping in and doing it. I mean, what are you going to do if the Call Accounting starts to act up? Or the PMS interface?
