Helm-
We can PM if you want specifics on navigating thru programming. Usually the Hotline feature to go off property uses the call forward always feature on the station, usually pointing to a system speed dial number ( from 31 )and programmed from the station or at the console.

With the VM i would verify there are mailboxes for these ext's 1st, if they have VM boxes then I would check the call forwarding - it should go to a speed dial number that " should " contain the VM hunt group followed by some sequence of digits like *90*6*9 - the zero couls also be a digit one- these usually identiy a call forward or a check message string.

Of course this is all based on the assumption that these are anaolg vm ports and the BillyMail uses the same type of inband call integration as some of the other industry standard VMs. I myself am not familiar with BillyMail.

Alex Kroger
Pinnacle Communications Corp
Mitel/Hitachi
Nationwide Hospitality Provider