web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: May 2005
Posts: 6
Member
Member
Offline
Joined: May 2005
Posts: 6
Hello, any guidance is appreciated, as I am a novice when it comes to the phone system...

I am trying to setup a voicemail box that does not have a physical phone extension. I have been successful in the past but recently have not had success. If I set up a voicemail box in this fashion, I am able to get to it on-site but cannot off-site. When I dial the backdoor number and try to log in from an outside line, I am told that the voicemail box cannot be accessed by an outside line.

Recently, we were a victim of toll fraud. The technician that came out eliminated the voicemail's access to the pool lines. Would this result in the mail box created without a phone extension not being accessible through an outside line?

Would there be a better setup to allow access to the voicemail box from an outside line and still be able to prevent outbound transfers?

Thank you.

Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

Joined: Oct 2005
Posts: 4,685
Likes: 4
Member
Member
Joined: Oct 2005
Posts: 4,685
Likes: 4
The mailbox must be initialized before it is accessable from the outside world.


Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
Joined: Jan 2007
Posts: 1,026
Member
Member
Offline
Joined: Jan 2007
Posts: 1,026
There is a setting to allow external initialization.


Moderated by  MooreTel 

Link Copied to Clipboard
Newest Topics
Compatibility with Verizon FIOS phone lines
by ringtone - 07/10/25 03:23 PM
Tone / Probe repair
by jsaad - 07/02/25 03:49 PM
TDE-100 and KX_NT533 phones
by Jeb67 - 07/01/25 06:41 PM
Forum Statistics
Forums84
Topics94,563
Posts640,165
Members49,868
Most Online5,661
May 23rd, 2018
Newest Members
Chuck Lowe, Ma Bell Brat, Shadowchan454, SuperDave99, 1A2
49,867 Registered Users
Top Posters(30 Days)
Toner 12
R4+Z 3
Who's Online Now
0 members (), 16 guests, and 104 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0