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Problems accessing VM from outside line
#134859 08/23/07 12:44 PM
Joined: May 2005
Posts: 6
dmice Offline OP
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Joined: May 2005
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Hello, any guidance is appreciated, as I am a novice when it comes to the phone system...

I am trying to setup a voicemail box that does not have a physical phone extension. I have been successful in the past but recently have not had success. If I set up a voicemail box in this fashion, I am able to get to it on-site but cannot off-site. When I dial the backdoor number and try to log in from an outside line, I am told that the voicemail box cannot be accessed by an outside line.

Recently, we were a victim of toll fraud. The technician that came out eliminated the voicemail's access to the pool lines. Would this result in the mail box created without a phone extension not being accessible through an outside line?

Would there be a better setup to allow access to the voicemail box from an outside line and still be able to prevent outbound transfers?

Thank you.

Equipment and Telephones
Re: Problems accessing VM from outside line
#134860 08/23/07 01:43 PM
Joined: Oct 2005
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The mailbox must be initialized before it is accessable from the outside world.


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
http://www.telemarv.ca
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers
Re: Problems accessing VM from outside line
#134861 08/23/07 04:58 PM
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There is a setting to allow external initialization.


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