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Problems accessing VM from outside line
#134859 08/23/07 12:44 PM
Joined: May 2005
Posts: 6
dmice Offline OP
OP Offline
Joined: May 2005
Posts: 6
Hello, any guidance is appreciated, as I am a novice when it comes to the phone system...

I am trying to setup a voicemail box that does not have a physical phone extension. I have been successful in the past but recently have not had success. If I set up a voicemail box in this fashion, I am able to get to it on-site but cannot off-site. When I dial the backdoor number and try to log in from an outside line, I am told that the voicemail box cannot be accessed by an outside line.

Recently, we were a victim of toll fraud. The technician that came out eliminated the voicemail's access to the pool lines. Would this result in the mail box created without a phone extension not being accessible through an outside line?

Would there be a better setup to allow access to the voicemail box from an outside line and still be able to prevent outbound transfers?

Thank you.

Equipment and Telephones
Re: Problems accessing VM from outside line
#134860 08/23/07 01:43 PM
Joined: Oct 2005
Posts: 4,681
Joined: Oct 2005
Posts: 4,681
The mailbox must be initialized before it is accessable from the outside world.

TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers
Re: Problems accessing VM from outside line
#134861 08/23/07 04:58 PM
Joined: Jan 2007
Posts: 1,026
Joined: Jan 2007
Posts: 1,026
There is a setting to allow external initialization.

Moderated by  MooreTel, NTlayoff, Z-man 

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