Update: I finally was able to get my hands on the system today. I called the carrier and had them monitor the outbound digits. Tech reveals he was seeing "9-1-1" when I dialed "4-1-1". I went in to programming and took out the "9-1" and "9-All", leaving just a "9" under Destination (?) Codes.
NOW, the system dials 9-1-1, 4-1-1 and 6-1-1 just fine, BUT...I don't have to dial "1" before a long-distance call...(we have 10-digit dialing in our area)...? So, it's working, but I am more confused than when I started.
