We have a TDA100 here in our office. We're installers, etc...
We used to have two COS setup. One was our generic employees, and then one was for managers. It basically gave us options to record calls and monitor in on our own extensions, so we could keep an eye on how employees handled calls, and jump on if need be.
Well recently the boss wants things changed. He wants me to only be allowed to monitor MY department, and he doesnt want ANYBODY to be able to monitor him.
Is this possible? Can I set it so certain extensions can be monitored in different Class of Services??? Or is it all or none?
