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Call Monitoring - Blocking Certain People
#169598 09/22/11 01:34 PM
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Adam D Offline OP
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We have a TDA100 here in our office. We're installers, etc...

We used to have two COS setup. One was our generic employees, and then one was for managers. It basically gave us options to record calls and monitor in on our own extensions, so we could keep an eye on how employees handled calls, and jump on if need be.

Well recently the boss wants things changed. He wants me to only be allowed to monitor MY department, and he doesnt want ANYBODY to be able to monitor him.

Is this possible? Can I set it so certain extensions can be monitored in different Class of Services??? Or is it all or none?

Panasonic Equipment and Telephones
Re: Call Monitoring - Blocking Certain People
#169599 09/22/11 02:17 PM
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Are you saying that you are a supervisor of a icd group ? is the boss a member of that group?

Re: Call Monitoring - Blocking Certain People
#169600 09/23/11 01:29 PM
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Adam D Offline OP
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Right now we dont have supervisors/etc.. setup in the system basically I did this originally

COS #1 - all employees
COS #2 - CEO/COO/Myself (IT Director)

and i could monitor everybodys calls (but i only ever monitored my own staff)

Well recently the CEO doesnt want me to be able to listen to him (even though i never have, he just doesnt want to chance it) so he wants it as follows possibly, although maybe in a different way?

COS #1 - IT Employees
COS #2 - IT Manager (me)
COS #3 - Sales Employees
COS #4 - Sales Manager
COS #5 - All Other Employees
COS #6 - CEO/COO

So basically COS #6 can monitor EVERYBODY
COS #5 cannot monitor anybody
COS #4 can monitor people in COS #3
COS #3 cannot monitor anybody
COS #2 can monitor people in COS #1
COS #1 cannot monitor anybody

Make sense?? I dont have ICD groups setup yet... actually thats not true, we do have ICD groups setup for the above as we have a SUPPORT line and a SALES LINE that rings all sales staff or SUPPORT (IT) staff.

Re: Call Monitoring - Blocking Certain People
#169601 09/23/11 01:38 PM
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how are "monitoring calls" are you barging in with executive overide feature?

Re: Call Monitoring - Blocking Certain People
#169602 09/23/11 06:37 PM
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Adam D Offline OP
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Sorry yeah. I think its when i call an extension and its busy, i hit the 5 button or so and it allows me to listen in. Then i can press the OVER button on my phone and i can join the conversation.

Re: Call Monitoring - Blocking Certain People
#169603 09/23/11 11:12 PM
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Re: Call Monitoring - Blocking Certain People
#169604 09/24/11 07:19 PM
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Look into executive busy override deny.


Aaron
Re: Call Monitoring - Blocking Certain People
#169605 09/25/11 08:18 AM
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So you executive over ride and then you hit a record button !

Re: Call Monitoring - Blocking Certain People
#169606 09/25/11 06:23 PM
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Adam D Offline OP
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No need for recording, enabled it, never used it honestly. Just want to be able to monitor only CERTAIN extensions, while boss can monitor anybody.

Re: Call Monitoring - Blocking Certain People
#169607 09/25/11 09:54 PM
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it's system wide and in the manual.

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