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Joined: Feb 2010
Posts: 13
Member
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OP
Member
Joined: Feb 2010
Posts: 13 |
Good Morning Everyone:
This is an ongoing issue with the iES16 voicemail. The phone system is a CIX670. The problem is when a user is checking voicemail messages, an outside call will ring in and disconnect this user from his/her mailbox.This happens across the system sporadically. It can happen to any user across the system. It follows no pattern. I have been going onsite and deleting the problem mailboxes and re-creating them. The problem will go away for a week or two then come back again. I have also tried moving the extension to other ports on system, and re-creating users' extension and mailbox. This solves problem temporarily. I reported this problem to Toshiba, but no definate answers.
Any thoughts?
Thanks in advance
p
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