web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#200653 03/18/10 01:24 AM
Joined: Feb 2010
Posts: 13
Member
OP Offline
Member
Joined: Feb 2010
Posts: 13
Good Morning Everyone:
This is an ongoing issue with the iES16 voicemail. The phone system is a CIX670. The problem is when a user is checking voicemail messages, an outside call will ring in and disconnect this user from his/her mailbox.This happens across the system sporadically. It can happen to any user across the system. It follows no pattern. I have been going onsite and deleting the problem mailboxes and re-creating them. The problem will go away for a week or two then come back again. I have also tried moving the extension to other ports on system, and re-creating users' extension and mailbox. This solves problem temporarily. I reported this problem to Toshiba, but no definate answers.
Any thoughts?
Thanks in advance
p

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#200654 03/18/10 01:28 AM
Joined: Feb 2010
Posts: 13
Member
OP Offline
Member
Joined: Feb 2010
Posts: 13
This also happens when an outside call rings into another extension on the system. For example, if user 229 is checking their messages and a call rings into extension 223, user 229 gets knocked out. This will also happen on intercom calls. Eg. 229 is checking messages, 222 calls 223 and 229 gets knocked out of voicemail.

#200655 03/18/10 05:42 AM
Joined: Aug 2009
Posts: 26
Member
Offline
Member
Joined: Aug 2009
Posts: 26
Are all of the extensions that are affected on the same station card? If so, I would try swapping the station card.

#200656 03/18/10 05:51 AM
Joined: Feb 2010
Posts: 13
Member
OP Offline
Member
Joined: Feb 2010
Posts: 13
Thank You for your quick response. The problem extensions have been moved to different cards on master system and to different cards in expansion cabinets. Problem will go away when you move ports and delete/re-create voicemail boxes, then return days to weeks later on same or other extensions...

#200657 03/18/10 07:30 AM
Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
PM'd you.

#200658 03/18/10 07:52 AM
Joined: Feb 2010
Posts: 13
Member
OP Offline
Member
Joined: Feb 2010
Posts: 13
Thank You Phonemeister. This is something I have not tried. Will check the pbx disconnect tone settings next time onsite and report back with results.


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
pvj 4
Who's Online Now
1 members (Gary S.), 141 guests, and 244 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5