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Joined: Jun 2007
Posts: 627
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OP
Member
Joined: Jun 2007
Posts: 627 |
Have a CTX 670 rls 3.10
They want to do a Supervised transfer and sometimes a conference with a ACD agent. This does not work. The called ACD queue just rings, it never gets dropped to the queue. Blind transfers work great.
For now, I have them doing the transfer to the external number that rings the group, that works fine.
Any way around this?, or is it just the way it is.
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