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Joined: Jun 2010
Posts: 12
Member
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OP
Member
Joined: Jun 2010
Posts: 12 |
I have 4 actual CO lines ringing to a 3 station UCD group. The other lines are OPX's from a PBX. The OPX lines are ringing on the UCD group phones as well as several other phones that are not part of the UCD group. All I want is the 4 CO lines to be answered by the UCD or go into queue if all receptionists are busy. The caller should also have the option while in queue to dial a 1 for more options. My time control has been cut to 3 rules: 1: lunch break (get menu with message to call later), 2: normal office hours (UCD), 3: after hours (menu message to call later or option to leave message). This all seems pretty standard to me, but I just cannot get it to work.
If you inadvertently lock your wife and your dog in the trunk of your car for three hours, your dog will still be happy to see you when you get back.
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