this is why it is so hard for our company to finally decide on its new phone system! we have one vendor who i would totally trust in terms of service, installation, reliability, support,etc. yet the phone system he sells- the Vodavi never appears on anyone's "best" lists. Are their phones that bad? he syas they are as good as anyone's and he's been around for 26 years- so i think he and vodavi are in for the long haul. what do you think?