Is the Vodavi that bad? No. Is it a throw away system after a set period of years..yes. The good systems do not have a planned obsolesence built into them. The capability to keep up with the technology without forklifting them into the junk pile. Service is ALWAYS foremost because even a crappy system can work wonders with a decent tech. What you have to watch out for are "work arounds" which means it's rigged even though it's not designed for that. Or simply we cannot do that. It's tough out there and you have to generally look at buying a phone system like you would a car. It's a capital investment for the long haul...not just a cheap fix to get you by. Computers can take a crap and the guys may take days to get it working but by God the phones go down for an hour it's the end of the world. In our business you get what you pay for. Hope that helps.