Let me say this.
Imagine if anyone could call Samsung or any manufacturers tech support line.Can you imagine the call wait time for actual dealers to get through?Can you also imagine the non technical person asking questions like why is the Hold button red? I'm not saying that's you but I'm sure you get the idea.It's not like a phone or voicemail system is like a VCR or a TV where the operation is essentially the same.To me every phone system is different because the customers needs and wants are different.That makes it harder to provide tech support in my opinion.And thats why the manufacturers want to provide tech support to authorized dealers who have received training on the products.Consumer products are on a different level.

[This message has been edited by pvj (edited December 22, 2004).]