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Joined: Jan 2005
Posts: 340
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Member
Joined: Jan 2005
Posts: 340 |
Installed a softphone today, opened up all req ports (that was in the special applications section in the manual) problem is that the caller that calls into the softphone hears himself/herself echo real bad but the person on the softphone has no audio issues. Is there a port I am missing? Any ideas? Thanks in advance.
Running version 4.41a
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Check you jitter/loss setting in mgi options and ip phone options.
Does this happen when using the softphone locally?
What is the quality of the link?
I have found that nearly all voice related issues are link related.
Also check the headset you are using with another audio application
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Joined: Apr 2008
Posts: 457
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Joined: Apr 2008
Posts: 457 |
May also want to check the firewall or any other security application on the PC.
Bobby Mreen
Communications Technician
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Joined: Nov 2009
Posts: 24
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Joined: Nov 2009
Posts: 24 |
Try the softphone with a headset.
I've seen some laptops that will loopback the audio between the speakers and mic (most are fine).
Is the echo a constant or variable level? With Jitter and Loss over a WAN connection it will vary depending with the chaning quality of the link. A constant echo from can still be link related but can be something more within your control.
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