web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#436565 03/25/10 03:05 PM
Joined: Jan 2005
Posts: 340
Member
*****
OP Offline
Member
*****
Joined: Jan 2005
Posts: 340
Installed a softphone today, opened up all req ports (that was in the special applications section in the manual) problem is that the caller that calls into the softphone hears himself/herself echo real bad but the person on the softphone has no audio issues. Is there a port I am missing? Any ideas? Thanks in advance.
Running version 4.41a

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#436566 03/25/10 10:19 PM
Joined: Jun 2006
Posts: 3,004
Likes: 4
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 3,004
Likes: 4
Check you jitter/loss setting in mgi options and ip phone options.

Does this happen when using the softphone locally?
What is the quality of the link?

I have found that nearly all voice related issues are link related.

Also check the headset you are using with another audio application

#436567 03/25/10 10:32 PM
Joined: Apr 2008
Posts: 457
Member
Offline
Member
Joined: Apr 2008
Posts: 457
May also want to check the firewall or any other security application on the PC.


Bobby Mreen
Communications Technician
#436568 03/28/10 11:54 PM
Joined: Nov 2009
Posts: 24
ASK Offline
Member
Offline
Member
Joined: Nov 2009
Posts: 24
Try the softphone with a headset.

I've seen some laptops that will loopback the audio between the speakers and mic (most are fine).

Is the echo a constant or variable level? With Jitter and Loss over a WAN connection it will vary depending with the chaning quality of the link. A constant echo from can still be link related but can be something more within your control.


Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,710 CTX100 install
186,795 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
pvj 4
Who's Online Now
1 members (justbill), 183 guests, and 233 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5