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It may cost the company a little extra on tickets where they weren't needed but if sure keeps our customers happy.
You know, I read practically every posting on this forum, and most of the time I only comment if I really feel the urge.

I nearly sprayed my coffee all over the screen. You are a true comedian. I am having trouble even finding the right keys to press, I am laughing so hard.

Arthur P. Bloom
"30 years of faithful service...15 years on hold"