The reason I wanted to know what equipment you had is because the Mitel EL/ML is a little different from the old spine system and the ICP. Most all the programming and configuration is the same, but there are subtle differences.

OK, so since the problem extension is the exact same COS and COR as other working extensions and is in the same tenant group, there is one other place to look. Check out form 19 and see where the trap is set for illegal and vacant numbers. Also, check form 17 and let me know which hunt group and pilot number is the VM ports assigned.

Rcaman

Americom, Inc.
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