ECS/VML issue|Sundance Business VOIP Telephone Help

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ECS/VML issue #546185 02/19/13 12:40 PM
Joined: Mar 2006 Posts: 46 West Coast TelecomGirl OP Member
OP TelecomGirl Member Joined: Mar 2006 Posts: 46 West Coast	I have an ECS with a 4VML (with the flash upgrade). Recently, calls coming in from the customer's 888 number (forwarded from a third party [Ring Central, if it matters]to thier main number) are not processed correctly in the VML. Calls directly to their main number process fine. If I call the 888 number, I get varying responses from the AA menu. (ringing a wrong extensions, sending me to the directory, sending me to an invalid MB, etc). If I call their local main number, everything processes just fine. I have tinkered with the VM settings in Class 4, and also the config settings in the VML. Same results no matter what I do. This system had been working fine for years. Of course, Ring Central says they didn't change anything. Any ideas?

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Entire Thread
Subject	Posted By	Posted
ECS/VML issue	TelecomGirl	02/19/13 04:40 PM
Re: ECS/VML issue	TelecomGirl	02/19/13 05:36 PM
Re: ECS/VML issue	Iwatsu Guru	02/19/13 06:02 PM
Re: ECS/VML issue	JBean3329	02/19/13 10:32 PM
Re: ECS/VML issue	TelecomGirl	02/20/13 05:51 AM
Re: ECS/VML issue	JBean3329	02/20/13 10:13 PM
Re: ECS/VML issue	TelecomGirl	02/20/13 10:31 PM
Re: ECS/VML issue	JBean3329	02/21/13 02:21 PM

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