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Joined: Oct 2007
Posts: 19
Member
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OP
Member
Joined: Oct 2007
Posts: 19 |
I have an Axxess 11 system with EM and Contact Center Suite 4. I am trying to figure out if there is a way to monitor how many voice ports are being used.
We have a call center and customers get a prompt(Thank you for calling blah blah) when they call in. I need to know when we are hitting capacity and how often. Is there anyway I can do that.
Inter-Tel 11.01
Contact Center Suite
Intelligent Router
Enterprise Messaging 11.01
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