I have a problem I need help with. I just moved a doctor’s office, who has had a Office Serv OS 7100 with V4.95 software, with 10 VoIP sets SMT-i6021 (SPP-V01.40 / Build 2016.09.30 10:00). The doctor’s office moved on 02/18/2022, and needed additional VoIP sets installed at the new location. My company ordered 5 - SMT-i6021 (SCME-T01.70 / 2018.04.30 09:00)
I didn’t realize until Saturday, that the “new” sets would not register with the OS7100. I tried for several hours, with no success. I read something that said it should work with software V4.99 or higher. So I tried updating the software to V5.01. Went back thru the setup process on the VoIP sets, but still the sets wouldn’t register.
Does anyone have any knowledge that could help me with this? It could be that the SCME software will not register with a OFFICE SERV OS7100.
Any help would be greatly appreciated.