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Joined: Feb 2008
Posts: 11
Member
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OP
Member
Joined: Feb 2008
Posts: 11 |
I have a partner ACS with PartnerMail VS 5.0.
I would like the AA to send calls to a group of customer service agents (really just two people). I have the group setup. AA transfers OK. Phones ring as expected. Problem is, if no one answers, calls bounce back to operator (x10). Is there a way for me to have the unanswered calls go to one of the extensions in the group after the set number of rings? Or does it have to go the a voicemail box setup for the group? I am using group 3. So, I assume that I have to set up a voicemail box for extension 73, correct? Or can I accomplish something similar using a Hunt Group or Call Coverage?
Thanks for your help!
JR
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