Previous Thread
Next Thread
Print Thread
Rate Thread
#91768 10/31/08 09:03 AM
Joined: Feb 2008
Posts: 11
JR77 Offline OP
Member
OP Offline
Member
Joined: Feb 2008
Posts: 11
I have a partner ACS with PartnerMail VS 5.0.

I would like the AA to send calls to a group of customer service agents (really just two people). I have the group setup. AA transfers OK. Phones ring as expected. Problem is, if no one answers, calls bounce back to operator (x10). Is there a way for me to have the unanswered calls go to one of the extensions in the group after the set number of rings? Or does it have to go the a voicemail box setup for the group? I am using group 3. So, I assume that I have to set up a voicemail box for extension 73, correct? Or can I accomplish something similar using a Hunt Group or Call Coverage?

Thanks for your help!

JR

Global Test Supply 728x90
#91769 10/31/08 09:25 AM
Joined: Feb 2005
Posts: 12,314
Likes: 2
Member
***
Offline
Member
***
Joined: Feb 2005
Posts: 12,314
Likes: 2
I don't believe there is any way to do that with a VS R5. I have done it with the Partner Messaging but it involves a phantom mailbox which the older VS R5 doesn't support.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
#91770 10/31/08 09:35 AM
Joined: Feb 2008
Posts: 11
JR77 Offline OP
Member
OP Offline
Member
Joined: Feb 2008
Posts: 11
hbiss:

So I am stuck with the group calls rolling back to the operator at x10?

JR

#91771 10/31/08 10:11 AM
Joined: Jul 2001
Posts: 3,302
Moderator-Avaya-Lucent, Antique Tele
*****
Online Content
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,302
You can get creative, and loop a station port to a CO port, include the extension in the calling group, and assign a mailbox to cover the CO port.

#91772 10/31/08 10:15 AM
Joined: Feb 2008
Posts: 11
JR77 Offline OP
Member
OP Offline
Member
Joined: Feb 2008
Posts: 11
TTT:

This sounds a little too funky to me.

#91773 10/31/08 04:47 PM
Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
*****
Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
What TTT is telling you will work.


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com

Link Copied to Clipboard
Advertising Sponsor
Most Recent 5 Post
Saying good by to all the rest of my toshiba
by SSPhone - 05/07/21 04:28 PM
IP Office 500 V2 crash
by Mercenary Roadie - 05/07/21 08:24 AM
Random characters on screen
by dougster - 05/06/21 06:49 PM
How to subscribe to get full access.
by Ruben - 05/05/21 09:29 PM
OS UNI Card Version Question
by RM SYSTEMS - 05/04/21 04:53 PM
Popular Topics (Views)
Forum Statistics
Forums93
Topics94,377
Posts639,660
Members49,454
Most Online5,661
May 23rd, 2018
Today's Birthdays
KWH, PulseDial
Newest Members
Andrea Sau, eos90066, Sonic, ERA, Mackino
49,454 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
defencebyte.com
Antiransomware
Global Test Supply
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 48
pvj 18
Ruben 15
bditech 11
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
www.aweber.com
landing page builder
Linked Banner to your Product or Website
NordVPN
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
32 members (nfcphoneman, sundance, nortelvoip, newtecky, BobRobert, dexman, pvj, Yoda, Mercenary Roadie, CyberLaw, jeffmoss26, nameless, JBean3329, Touch Tone Tommy, Curlycord, Bushmills, Carl Navarro, Professor Shadow, SSPhone, KRRath, Ruben, justbill, gelehu, dougster, Biztel Cuban Okie Tech, hitechcomm, mongo5150, www.telcom1.net, Skunky, MooreTel, metelcom, RonP), 461 guests, and 83 robots.
Key: Admin, Global Mod, Mod
vpnproxymaster
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud